My Dashboard FAQ

ORDERING

  1. How can I order?
  2. What payment methods do you accept?
  3. How do I view the status of my order?
  4. What does my order status mean?
  5. How do I change or cancel my order?
  6. What is your return policy?

SHIPPING

  1. How much does shipping cost?
  2. What shipping couriers do you use?
  3. How long does it take to process my order?
  4. How long will it take for my order to be delivered?
  5. Do I need to be home when my order is delivered?
  6. How discrete is your packaging?
  7. Where do you ship?

SUPPORT

  1. Do you offer free tech support?
  2. How do I contact your support team?
  3. How do I create a wish List?
  4. How do I manage my account, address book, wish list and my email address?

Ordering

1.) How can I order?

  • Orders can be placed 24/7 online through our website Lampetia.us. If you require telephone assistance you can speak with our Customer Care Team Mon – Fri 9:00 am – 5:00 pm EST by calling Toll free 1+833.526.7384

2.) What payment methods do you accept?

  • We accept all major Credit Cards, PayPal, Checks, and Money Orders.

3.) How do I view the status of my order?

  • You can view the status of your order by signing into your Account and then clicking “My Orders”. See the status of every order you've placed at Volta Innovations, including whether it has been shipped, and if so an optional tracking number.

4.) What does my order status mean?

  • Awaiting Payment: Orders paid for using a check or money order will be marked as "Awaiting Payment" until the payment method clears our bank.
  • Awaiting Fulfillment: Orders that are in the process of being fulfilled will be marked as "Awaiting Fulfillment." This means we are in the process of getting your order ready for shipment.
  • Awaiting Shipment: Your order is prepared for shipment and awaiting pickup by the shipping company.
  • Partially Shipped: Part of your order has shipped and the rest will be shipping soon.
  • Shipped: Your order has shipped and a tracking number has been emailed to you. You can also log into your account to view your tracking number.
  • Cancelled / Refunded: Your order has been cancelled and refunded. We will contact you by phone and/or email about the status of your order.
  • Manual Verification Required: If your shipping address is different than your billing address then we will contact you to verify your order.

5.) HOW DO I CHANGE OR CANCEL MY ORDER?

  • Please call 1+833.526.7384 to change or cancel an order. Please note: We can not cancel an order if it has already shipped, but we do accept returns. Please see our Return Policy for more information.

6.) HOW DO I CHANGE OR CANCEL MY ORDER?

  • Lampetia accepts returns on merchandise within 30 days of original purchase minus a 15%-25% processing fee, customer is responsible for the return freight. Lampetia reserves the right to not authorize a product return beyond 30 days from the invoice date. Original shipping costs will not be refunded.
  • We reserve the right to refuse returns depending on the situation associated with the return.
  • Restocking fees may apply.
  • Please be aware that certain manufacturer's have their own return policy. To veiw this Manufactures Return Policy, it is found on the product page of the product you purchased, and clicking on the Return tab. Please contact us if you have any concerns, we are here to help!

SHIPPING

1.) HOW MUCH DOES SHIPPING COST?

  • We offer FREE SHIPPING over $100... Free shipping available only within the 48 continental United States. Free shipping offers apply to certain items only; See product page for details. Free shipping does not apply to shipped by freight products. You can view an estimate of your shipping costs by clicking the “Estimate Shipping & Tax” link inside the shopping cart. Final shipping costs will be displayed on the invoice before you submit your order. Shipping rate calculations are based on shipping destination, package weight, and dimensions.

2.) WHAT SHIPPING COURIERS DO YOU USE?

  • We use UPS Fed-EX and DHL for all orders except for large items that must be shipped by UPS freight.
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3.) HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

  • Orders for all items are processed and shipped within 2-6 business days. Large items can take up to 15 business days to process. Custom Made Orders 2-4 Weeks

4.) HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?

  • UPS ground shipments can take up to 10 business days to arrive. We find that most UPS shipments arrive within 3 to 5 business days. Orders that are sent via freight can take up to 5-10 business days to arrive once the order has shipped. We find that most freight shipments arrive within 10 business days. This does not include time spent in customs for orders shipped from the US to Canada.

5.) DO I NEED TO BE HOME WHEN MY ORDER IS DELIVERED?

  • You will need to be home for freight deliveries. The freight company will contact you to setup a delivery date and time. A signature is required upon delivery. Some UPS shipments may require a signature depending on location or the item(s) ordered.

6.) HOW DISCRETE IS YOUR PACKAGING?

  • All of our hydroponics packaging is discrete. UPS shipments do not have any mention of hydroponics on the label. There is nothing to indicate what you ordered on the paperwork handled by the shipping company. All of your information is securely stored and kept private both during and after purchase.

7.) WHERE DO YOU SHIP?

  • We ship to the the Continental United States and Canada. We do not ship to Puerto Rico, Hawaii, or Alaska or to International destinations - Call us!. You may forward packages to destinations outside of the United Stats with a package forwarding service.

SUPPORT

1.) DO YOU OFFER FREE TECH SUPPORT?

  • Absolutely! We offer 100% free support on all of our products.

2.) HOW DO I CONTACT YOUR SUPPORT TEAM?

  • You may contact us by calling our regular customer service line at 1+833.526.7384. Our customer care team will connect you with the proper support specialist for your product. You may also contact us through our Contact form.

3.) HOW DO I CREATE A WISH LIST?

  • Fill in the form below to create a wish list. Click the "Save" button when you're done. Optional select ( I want to be able to share this wish list).

4.) HOW DO I MANAGE MY ACCOUNT, ADDRESS BOOK, MY ORDERS, MY WISHLIST AND MY EMAIL ADDRESS?

  • On the Home page click Sign In. Look for My Account Dashboard, and to the left the Red Header Navagation menue on the left My Account. You can select and modify your options below, and save you new choices
  • Veiw Messages / Send a Message - Once you place an order you'll have full access to your inbox from this page. You can receive and send messages to Lampetia.us about your order. When a message is sent regarding one of your orders, you will receive an email notification.
  • Veiw Order Status - Status will appear on this page. Click VIEW ORDER DETAILS to see complete details. See the status of every order you've placed at Lampetia.us, including whether it has been shipped, Billing Details, Shipping Details, Order Date, Order Total, and REORDER OPTION and if so an optional tracking number.
  • Completed Orders - Completed orders will appear on this page. Click 'View Order' to view an orders details. See all completed orders you've placed at Lampetia.us. You can also print invoices from this page.
  • Your Address Book - All addresses in your address book are shown below. You can also Add a new address. Add, edit and remove shipping and billing destinations from your address book.
  • Wish List - The wish lists you've created are shown below. Click Create a New Wishlist... to Add, edit and remove wish lists, see items in your wish lists and optionally add each item to your shopping cart for purchase.
  • Your Contact Information - Make changes or update your contact details, email address and/or change your password to your account. Click 'Save' when you're done.
  • Your Recent Items - The items you've recently looked at on our site are shown below.
  • Store Credit - To use it, simply place your order and you will be able to choose store credit as the payment method when it comes time to pay for your order.

If you do not have this information, call our Customer Care Team